Law & Regulations

Law - Arabic
قانون رقم (11) لسنة 2013 بشأن الضمان الصحي في إمارة دبي
قار المجلس التنفيذي رقم (7) لسنة 2016 باعتماد الرسوم والغرامات الخاصة بالضمان الصحي في إمارة دبي
قرار وزاري رقم (888) لسنة 2016 في شأن ضوابط وقواعد وقواعد وصف وصرف الأدوية المخدرة والمراقبة وشبه المراقبة
قرار المجلس التنفيذي رقم (2) لسنة 2016 بشأن استيفاء بدل مالي نظير خدمة نقل المصابين بحوادث المرور.
قرار مجلس إدارة هيئة التأمين رقم (9) لسنة 2011 م بشأن تعليمات ترخيص شركات إدارة مطالبات التأمين الصحي وتنظيم ومراقبة أعمالها
القانون الاتحادي لحماية البيانات الشخصية
قانون اتحادي رقم (2) لسنة 2019 في شأن استخدام تقنية المعلومات والاتصالات في المجالات الصحية
قانون اتحادي رقم (15) لسنة 2020 في شأن حماية المستهلك
قرار رقم (8) لسنة 2022 بشأن تطبيق قانون الضمان الصحي داخل مدينة دبي الطبية.
قرار إداري رقم (78) لسنة 2022 بإصدار اللائحة التنفيذية للقانون رقم (11) لسنة 2013 بشأن الضمان الصحي في إمارة دبي.
قرار المجلس التنفيذي رقم (6) لسنة 2017 باعتماد مراحل تطبيق الضمان الصحي في إمارة دبي.
Law - English
Law No 11 of 2013 Concerning Health Insurance in the Emirate of Dubai (“Dubai Health Law”)
Executive Council Resolution No. (7) of 2016 Approving Health Insurance Fees and Fines in the Emirate of Dubai
Ministerial Decree No. (888) of the year 2016 regarding the controls and rules for prescribing and dispensing narcotic, controlled and semi controlled drugs
Executive Council Resolution No. (2) of 2016 Concerning Collection of a Fee for Transporting Persons Injured in Traffic Accidents
Resolution No. (8) of 2022 Concerning Application of the Health Insurance
Administrative Resolution No. (78) of 2022 Issuing the Implementing Bylaw of Law No. (11) of 2013
Executive Council Resolution No. (6) of 2017 Approving the Health Insurance Implementation Phases in the Emirate of Dubai
Insurance Authority Board Resolution No. 9 of 2011 Concerning the Instructions for Licensing Health Insurance Third Party Administrators and Regulation and Control of their Business
Federal Decree by Law No. (45) of 2021 Concerning the Protection of Personal Data
Federal Law No. (2) of 2019, Concerning the Use of the Information and Communications Technology in Health Fields
Federal law No. (15) of 2020 – consumer protection law
Regulations - Arabic
Regulations - English
Policy Directives
PD 02-2015 Top-up policies
PD 02-2018 Patient Support Programs – BASMAH
PD 06-2018 Basmah Initiative – Fund structure
PD Medical Facilities for Hatta Population_24-11-2020
PD Compliance with Essential Benefits Plan updates and top-up policies_24-11-2020
PD Claims Audit and Recovery_24-11-2020
PD Patient Support Programs_24-11-2020
PD PSP Program_Basmah Guidelines_24-11-2020
PD Telehealth services_24-11-2020
PD PSP Program_Hepatitis C Guidelines_24-11-2020.pdf
PD Insurance coverage of Emergency cases_24-11-2020
PD Healthcare Providers' Price Regulation_24-11-2020
PD 01-2021 Updated TOB for Essential Benefit Plan
PD 01-2023 Maternity and New Born Coverage Policy
PD-01-2025 Ethical Standards and Conflict of Interest
PD-02-2025 Data Governance and Records Management
PD-03-2015 Emergency Coverage
PD-04-2025 Insurance Complaints Management
General Circulars
GC 01-2014 Communication protocols
GC 02-2014 Self-funded and EBP compliance
GC 03-2014 Employer Information Pack
GC 04-2014 TPA activities
GC 02-2015 Patient drug safety checks
GC 06-2015 Enforcement of the Law through Visa applications
GC 07-2015 Communication protocols
GC 09-2015 Coding Standards
GC 10-2015 PI applications and renewals for 2016
GC 02-2016 Internal Coding Elimination and Coding Standards in eClaimLink
GC 02-2016 Special Needs Members
GC 03-2016 Marketing or Advertising Medical Insurance
GC 04-2016 Mandatory Insurance Deadline
GC 07-2016 The eClaimLink eAuthorization Initiative
GC 09-2016 Premium Refunds
GC 01-2017 Member Register Validation with GDRFAD
GC 02-2017 Member Register Failed Uploads
GC 05-2017 General updates and clarification of frequent misinterpretations
GC 02-2018 Collection of DRG Negotiation Factors
GC 03-2018 The eAuthorization Initiative – Update
GC 04-2018 The ePrescription Initiative – Update
GC 05-2018 Updating eClaimLink User Details
GC 06-2018 Denial Code Updates
GC 07-2018 DRG Implementation – Exempted Hospitals
GC 08-2018 Clarifications on Collection of DRG Negotiation Factors and Reporting Requirements of DRG Financial Parameters in Phase II of Shadow Billing
GC09-2018 Prescriptions for VIP Patients in the Emirate of Dubai
GC 11-2018 New Member Register Structure
GC 12-2018 The Dubai Drug Code (DDC) List and eClaimLink System
GC 01-2019 Unnecessary medical treatments, diagnostics or medications at medical providers
GC 02-2019 Pro rata refund of premiums for individually sponsored members
GC 04-2019 Addition of Comment Field to the Remittance.Advice Schema
GC 05-2019 Healthcare Professional Licensing Information
GC 06-2019 Healthcare Professional Licensing Information - MOHAP
GC 01-2020 General Updates and Clarifications
GC 02-2020 Treatment of Novel Corona Virus (2019-nCoV)
GC 04-2020 Full DRG Implementation
GC 05-2020 Settlement of Outstanding claims and Update of claim payments cycle
GC 10-2020 Medical Coding for COVID-19
GC 16-20 Postponement of Full DRG Implement
GC 17-20 Postponement of Upgrade of ICD-10-CM, CPT and HCPCS Code Sets to Version 2018
GC 18-2020 Revised Unified Prices Institutional Isolation
GC 19-2020 - Postponement of Full DRG Implement
GC 21-2020 - Full DRG Implementation Updates
GC 22-2020 - Coverage of Covid-19 PCR tests
GC 02-2021 - Essential Benefit Plan Formulary
GC 04-2021 – Day Case Admissions
GC 05-2021 - Rolling out 3M Software New Version (IR-DRG V3.3 Codefinder / Grouper) and Adding the Fixes of Current Version (IR-DRG V3.01)
GC 06-2021 – Fund Transfer for Hepatitis C and B Patient Support Program
GC 01-2022 - Patient Support Program – New workflow process
GC 02-2022 - New System to Issue and Pay Annual Fees
GC 03-2022 - DRG Phase II
GC 05-2022 - Prescriptions Covered by Health Insurance and Discounts
GC 07-2022 - Compliance with Authenticating the Personal Data of the Beneficiaries of Healthcare Services
GC 08-2022- Updating the Data of the Insured Members in the 'E-Claims' Portal - Member Register
GC 10-2022 - DRG Implementation for Eye Hospitals and Eye Centers
GC 09-2022 - Patient Support Program Awareness Sessions
GC 11-2022 - Expansion of Patient Support Program CoE to private providers
GC 02-2023 - Full DRG Implementation – Year 3
GC 03-2023 - The contractual relationship between the healthcare providers & insurance companies of the health insurance system in the Emirate of Dubai
GC 04-2023 - Upgrade of ICD-10-CM, CPT and HCPCS Code sets to version 2021
GC 06-2023 - Notification on the launch of the new E-Claim system
GC 07-2023 - The New Online Complaints System
GC 08-2023 - Email Notification for 2024 INVs
within the health insurance system in the Emirate of Dubai
GC 02 2024 - Treatment of renewal premiums of existing insured members
GC 03 2024 - Updated Table of Benefits for Essential Benefits Plan
GC 05-2024 - Enforcement against Yas Takaful Company for issuing Health Insurance
GC 06-2024 - Announcement of Participating Insurers (PIs) Permitted to Offer Essential Basic Plan for Low Salary Band Members for the Year 2025
GC 01-2025 Customer Experience Maturity guidelines
GC 02-2025 Cancellation of Previous Circulars Related to Covid-19
GC 03-2025 Notification of Enforcement Action Against Yas Takaful Company
GC 03-2025 (V2) Notification of Enforcement Action Against Yas Takaful Company
Circular to rescind flu vaccine - GC 04-2025
GC-04-2025 DHIC Issuance of Updated Regulations Superseding Previous regulatory documents (1)n
Standards' Notices
SN 01-2014 Facilitation agreements
SN 01-2015 Single Point of Contact
SN 02-2015 Standards for health insurance intermediaries
SN 04-2015 Marketing standards
SN 01-2017 Intermediary Remuneration on LSB products
SN 01-2019 Series of key performance indicators to measure services delivered by Third Party Administrators
SN 02-2019 Use of Remittance Advices and Denial codes
SN 03-2019 Claim Cycle Standardisation
SN 04-2019 Member Register
Procedural Notices
PN 04-2014 PI renewal for 2015
PN 05-2014 Registration of health insurance intermediaries and their representatives
PN 01-2015 HIP applications 2015
PN 02-2015 v1.4 Fraud, waste and abuse return
PN 03-2015 Price Regulation
PN 01-2016 v1.1 Health coverage certificates
PN 02-2016 Price Regulation for 2017
PN 03-2016 PI Status Submissions for 2017
PN 04-2016 PI Status Renewal Submissions for 2017
PN 01-2018 PHIR Register
PN 02-2019 Clarification of Index Rate for 2019
PN 03-2019 BASMAH Fund Transfer
PN 02-2020 Member Register Uploads
PN 01-2020 Claim Cycle Standardization
PN 01/2021 Procedural Notice Participating Insurer submissions and renewals for 2021
Enforcement Bulletins
EB 01-2015 Health Insurance Law Enforcement Measures
EB 01-2017 Notice of Suspension of HIIPs
EB 02-2017 Notice of Suspension of HIIPs (To Replace EB 01-2017)
Enforcement Bulletin EB 01-2018
EB 01-2019 Notice of Suspension of an HIP
EB 02-2019 Notice of Suspension of an HIP
EB 01-2020 Notice of Suspension of an HIP
EB 02-2020 Notice of Suspension of HIPs
Archive of Older Documents
PD 01-2014 Complaints handling
GC 03-2015 Registration of health insurance intermediaries (rev 1)
GC 01-2015 Antenatal care protocols
PD 01-2015 Maternity coverage
PD 04-2018 Pregnancy Declarations
PD 02-2019 New Born additions
PD Maternity Coverage and New Born Additions_24-11-2020
GC 08-2020 Covid-19 patients
PD 02-2014 Compliance with minimum benefits
PD 03-2014 Healthcare Provider Pricing
PD 01-2017 Medical Facilities for Hatta Population
PD 03-2018 Patient Support Programs – HCV
PD 05-2018 Updated TOB for the Essential Benefit Plan
PD 07-2018 Updated TOB for the Essential Benefit Plan
PD 01-2019 Claims Audit and Recovery in the Emirate of Dubai
PD 02-2020 Telehealth Services
PD 03-2020 Elective Surgeries for insured patients
PD 05-2020 Elective Surgeries for insured patients
PD 06-2020 Elective Surgeries for insured patients
PD Elective surgeries_24-11-2020
GC 05-2014 Enforcement of fines and penalties
GC 05-2015 HIP status results 2015
GC 04-2015 Online health insurance - Project Full Sweep EoI
GC 08-2015 HIP status results 2015
GC 01-2016 HIIP status of intermediaries
GC 05-2016 HIIP status of intermediaries
GC 06-2016 Member Register
GC 08-2016 Mandatory Member Information and Final Deadline
GC 03-2017 DRG Implementation – Phase II of Shadow Billing
GC 04-2017 Violation of Standards Notice 01 of 2017 and its consequences
GC 01-2018 DRG Implementation – Phase II of Shadow Billing
GC 10-2018 Cessation of Direct Billing Paper Claim Form
GC 03-2019 Iranian Hospital Dubai eClaimLink Accounts Reinstatement
GC 08-2019 Previously Issued Circulars from Health Funding Department
GC 09-2019 Member Register
GC 03-2020 Upgrade of ICD-10-CM, CPT and HCPCS Code Sets to Version 2018
GC 06-2020 Postponement of Full DRG Implement
GC 07-2020 Postponement of Upgrade of ICD-10-CM, CPT and HCPCS Code Sets to Version 2018
GC 09-2020 Teleconsultation DSL Codes
GC 11-2020 Postponement of Full DRG Implement
GC 12-2020 Postponement of Upgrade of ICD-10-CM, CPT and HCPCS Code Sets to Version 2018
GC 13-2020 Announcement of unified Covid-19 Rates
GC 14-2020 COVID-19 DSL Code
GC 15-2020 COVID-19 DSL Codes for Mandatory Prices of Procedures
GC 20-2020 - Postponement of Upgrade of ICD-10-CM, CPT and HCPCS Code Sets to Version 2018
GC 01-2021 - Elective Surgeries for Insured Patients
GC 03-2021 - Elective Surgeries for Insured Patients
GC 07-2021 - Announcement of 2022 PIs
GC 05-2023 - Vaccination Influenza
PN 01-2014 PI 2015 submissions
PN 03-2014 Provider price regulation
PN 02-2014 Health insurance certificates
PN 01-2019 Patient Support Programs (BASMAH & HCV)
PN 01-2017 Member Register uploads
GC 04-2024 - Influenza Vaccination
GC 07-2019 Ethical Standards of Business Conduct
GC 04-2022 - Excluding Public Hospitals under the Government of Dubai form Emergency Factor 1.3
GC 06-2022- Electronic Claim submissions for Dubai related Policies
GC 01-2023 - Health Insurance Data compliance by health insurance companies licensed by DHA
GC 01-2024 - The contractual relationship between the Healthcare Providers & Insurance Companies
SN 03-2015 Standardised claims records
SN 01-2018 Health Insurance Claims records
PD 01-2014 Complaints handling (rev 1)
PD Complaints Handling_24-11-2020
PD 01-2016 Insurance coverage for emergency cases and DHA price list
PD 02-2017 Emergency Definition
PD 01-2018 Patient’s treated or transferred by Ambulance
PD 03-2019 Settlement of Payment for Emergency Services
PD 04-2020 Co-Payments of emergency cases transferred by ambulance